The following statement explains the policy of HarperCollins Publishers Limited (‘HarperCollins’) in relation to the personal information we collect about you during your visit to a HarperCollins website.
During a visit to HarperCollins websites, you may be asked to provide personal information (including your email address and name) in order to receive or use specific services. Such services include competitions, special offers, direct marketing, promotions, newsletters, etc.
UK websites operated by HarperCollins
When you go to a website, the pages you see, along with a short text file called a ‘cookie’, are downloaded to your computer. This is done on a repeat visit by checking to see, and finding, the cookie left there from the last visit.
Information supplied by cookies helps HarperCollins to provide all users of our websites with a better experience. It also assists us to analyse the profile and frequency of our visitors.
HarperCollins use independent measurement and research companies, to analyse non-personal information regarding the visitors to our website on our behalf using cookies, log file data and code which is embedded on our website. HarperCollins uses this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users.
What is a cookie?
A “cookie” is a small piece of information/data sent by a web page server to be stored on your computer’s hard drive, so it can be read back later from that browser. A cookie is generated by a web page server, which is basically the computer that operates a web site.
An example is when a browser stores your User IDs and password, so that you do not have to type them into the website on every visit. Cookies are also used to store preferences of start pages or favourite items when you visit a web page. Cookies tell a website when a user has returned and your website preferences.
How HarperCollins uses your personal information
HarperCollins uses your personal information to:
- improve customer service;
- give better access to products/services of interest;
- provide customers with product updates, benefits offers and announcements.
- understand better your needs and provide you with better service;
- help you complete a transaction with HarperCollins;
- communicate back to you; and
- personalise our websites for you.
From time to time, we may use your information to contact you for market research or to provide you with marketing information and newsletters relating to our goods and services. We will always give you the opportunity to opt out of receiving such direct marketing or market research contact each time you receive a new item of information. HarperCollins will not sell, rent or lease your personally identifiable information to others unless we have obtained your express permission or are required to do so by law.
HarperCollins will keep a record of your details (This also applies to people who visit our web site who are under the age of 18). If you sign up to our newsletters your details will not be passed on to third parties, unless:
- you have given us your express consent;
- we are obliged to do so by law (this would include police investigations).
- we need to protect customer interests (such as legal liability); or
- in unusual circumstances, such as a company merger.
On this website, you can enquire about product or services, make requests, and register to receive materials. The types of personal information collected at these pages are name, addresses and contact details (including email addresses).
HarperCollins will be engaging the services of Epsilon Data Management, LLC (‘Epsilon’ – www.epsilon.com/home.html) a US based company, to send you personal email marketing communications on our behalf.
Epsilon is a registered member of the US Government’s ‘SAFE HARBOR’ scheme (http://www.export.gov/safeharbor/) a framework developed by the US Department of Commerce in coordination with the European Commission. The ‘SAFE HARBOR’ scheme provides guidance for US organisations on how to provide “adequate protection” for personal data received from Europe Union, as required by the European Union’s Directive (No.95/46/EC) on Data Protection and the UK’s Data Protection Act 1998.
How HarperCollins stores your personal information
HarperCollins will store your personal information on our systems for as long as you use the service you have requested, and remove when requested by you, or when your data is no longer being used for its express purpose. For safety reasons, however, HarperCollins may store messaging transcript data (including message content, member names, times and dates) arising from the use of our websites.
Where personal information is held for people who are not a registered user of a HarperCollins website, but have taken part in other services (e.g. competitions), that information will be held as long as is necessary to ensure that the service is run smoothly. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.
Access to your personal information
You can find out about the information we hold on you by e-mailing HarperCollins at firstname.lastname@example.org. The law gives us up to 40 days from receipt of your e-mail to respond to your request. We will endeavour to send the information you require within 14 days of receipt of your e-mail.
Users 16 and under
If you are aged 16 or under, please get your parent/guardian’s permission beforehand whenever you provide personal information to HarperCollins’s website. Users 16 or under without this consent are not allowed to provide us with personal information.
How to find and control your cookies
For information on how to find and control your cookies see: www.aboutcookies.org
How to delete cookies
For information on how to delete cookies see: www.aboutcookies.org
How do I find out more about cookies?
For FAQs on cookies see:
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